Our Guarantee & Warranty - Ashby Chimney New York

The Ashby Chimney New York Guarantee

We’ve been cleaning and repairing chimneys in New York since 2002, and we’ve learned that a guarantee is only worth the paper it’s written on if the company actually shows back up. That’s why every job we do comes with a written price before any work starts and a written guarantee when the work is done. Not a verbal promise. Not a handshake. A piece of paper with our name on it that says what we did, what it cost, and what we’ll do if it fails. Nathan Corliss runs Ashby Chimney New York this way because he’s been called to fix too many jobs other companies walked away from.

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Here’s the short version: if a repair we make fails during the guarantee period, we come back and fix it at no charge. That’s the 365-Day Done Right Promise, and it’s included with every job. You’ll never be asked to pay extra for it.

What’s Covered

Every job we complete in New York carries the same set of commitments. Here’s exactly what that means when we’re in your home:

• Workmanship. If a repair we performed doesn’t hold up during the guarantee period, we return and correct it free of charge – no diagnostic fee, no labor charge, no “well, that’s a different problem now” runaround.
• Parts and materials. When we install a component, we stand behind it. We use professional-grade materials from established chimney-trade suppliers like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield – not whatever happened to be rolling around in the van.
• Cleanup. We protect your floors, furniture, and surrounding areas before we start, and we leave the work area cleaner than we found it. If we miss a spot, tell us and we’ll come back.
• On-time arrival. We give you a service window, and we show up inside it. If something derails that, we call you – not the other way around. Your time matters, and we treat it that way.
• Honest pricing. The written price you get before we start is the price on the invoice when we finish. No surprise line items, no “while we were in there we noticed” add-ons you didn’t approve. If something needs attention, we show you the camera footage and let you decide.
• The technician in your home. Every visit is handled by a background-checked, uniformed technician employed by Ashby Chimney New York. You’ll know exactly who is walking through your door, and they’ll respect your home like it’s their own.

This guarantee applies to the chimney sweep, chimney inspection, and fireplace repair services we perform throughout New York, NY. It’s the same promise on a simple cleaning as it is on a flue liner replacement. No fine print that quietly excludes the job you actually needed.

Our Satisfaction Promise

If you’re not satisfied with the work we did, we want to hear about it while we can still do something useful about it. Not six months later in an online review, but the day of, the day after, whenever you notice something isn’t right. Call us at (315) 644-2982 and a live person answers. That’s not a scripted line – we staff our phones with real human beings around the clock because a chimney problem doesn’t care what time it is.

Here’s the make-it-right process: you tell us what’s wrong, we listen, and we schedule a return visit. If we made an error, we fix it at no cost to you. If you’re unhappy with how something turned out and it’s within the scope of a guarantee, we put it right. Nathan Corliss has built this company on the idea that a chimney sweep in New York should be someone you can call back without dreading the conversation. We don’t dodge calls. We don’t go quiet after the invoice clears. We made a commitment, and the 365-Day Done Right Promise is how we back it.

If a covered repair fails inside the guarantee period, we come back and fix it. Free second visit. No exceptions. That line stays in writing because it’s the one that matters most to a homeowner who just paid for a repair.

Licensed & Insured Backing

A written guarantee is only as strong as the company standing behind it. Ashby Chimney New York is licensed and insured, which means that if something goes wrong on a job site, you’re protected. Insurance covers property damage and injuries that could occur during chimney work – and chimney work happens on roofs, in fireplaces, and around high-temperature flue gas systems, so that protection is not a formality.

Licensing means we meet the state and local requirements to perform chimney and fireplace work in New York. But we’d argue a license is the floor, not the ceiling. What actually backs our promise is that we’ve been doing this since 2002 and we intend to still be doing it when your guarantee period ends. A company that plans to be around honors its paperwork. A company that’s one bad season from disappearing doesn’t. We’re part of the Kingswell network of independently owned chimney companies, which gives us access to shared standards, training, and trade resources while remaining locally accountable to you. Each Ashby location is independently owned and operated under the Kingswell Guarantee – and the guarantee travels with the work.

The Kingswell Way

Every Ashby Chimney New York job runs on five values we call The Kingswell Way. It’s not a marketing slogan. It’s the operating checklist we train to and the standard we hold ourselves to on every single visit:

• Say the price. Before any work starts, you get it in writing. No exceptions.
• Show up in the window. We give you a time, and we hit it.
• Leave it cleaner. Drop cloths down, mess contained, spotless when we leave.
• Put the guarantee in writing. Every repair gets a written guarantee – not a verbal “trust us.”
• Come back if it fails. If a covered repair fails, we return and fix it at no charge inside the guarantee period.

That’s the whole thing. Five promises, kept every time. Ashby carries ash right in the name – fitting for the people whose job is to clean it out. And we’ve been doing it in New York long enough to know that trust is earned with a scrub brush and a camera lens, not a fancy brochure.

Written by Nathan Corliss, Owner at Ashby Chimney New York, serving New York since 2002.