What New York Homeowners Say About Ashby Chimney New York
Reviews matter in the chimney trade because the work happens inside your home, often in spaces you can’t easily see. What a homeowner says after we’ve packed up the van tells you more than any tagline. Nathan Corliss and the Ashby team in New York earn every review the same way: a written price before any work starts, a written guarantee when the job is done, and a camera report so you actually see what we saw inside the flue. When a customer leaves a review, it’s because the invoice matched the quote and the work matched the description. That’s the standard, not a goal.
Recent Reviews
“Ashby swept our fireplace in late October before we lit the first fire of the season. Nathan walked me through the camera footage and showed me the creosote buildup in the smoke chamber, then quoted the sweep before touching a thing. The price on the invoice was the price he said at the door. Cleanest the hearth has looked in years.”
Doug S. – Upper West Side
“We bought a co-op in Murray Hill and the fireplace hadn’t been used in years. Ashby inspected it, found the flue liner was cracked in two places, and explained exactly what that meant for carbon monoxide risk. They replaced the liner with DuraFlex and gave me a written guarantee. I called back twice with questions and someone answered the phone both times. No runaround.”
Katie R. – Murray Hill
“Had another company out last year that told me I needed thousands in masonry work. Ashby came in, put a camera up the flue, and told me the brick was fine – what I needed was a sweep and new damper. That kind of honesty keeps me calling them. Nathan even showed me the before and after photos while the dust was still settling.”
Dale M. – Park Slope
“The Ashby tech showed up in uniform, put down drop cloths from the front door to the hearth, and left the living room cleaner than he found it. He swept the chimney on a third-floor walkup in Chelsea, showed me the video of the flue afterward, and wrote the guarantee right on the paperwork. Most straightforward contractor I’ve hired in New York.”
Bryce S. – Chelsea
“We use our fireplace all winter in Riverdale, so we get it swept every year. Ashby is the first company that explained what glaze creosote was and why it can’t be brushed out the same way as the flaky stuff. They recommended a HeatShield treatment, quoted it in writing, and did it the same week. The draft pulls noticeably better now.”
Doug S. – Riverdale
“Called on a Sunday for a chimney inspection before closing on a house in Forest Hills. Nathan answered the phone himself, which still surprises me. He inspected the fireplace and chimney top-to-bottom, flagged a spalling brick issue at the crown, and emailed the photos to my agent that afternoon so we could negotiate the repair with the seller. Fair price, detailed report, zero pressure.”
Katie R. – Forest Hills
Why Customers Trust Us
When you read through those reviews, the pattern’s pretty clear. Nobody mentions a slogan. They mention a price that held, a camera that showed the truth, and a phone call that got answered. Those are the things we control every single day. Every job gets a written price before the first tool leaves the van. Every repair gets a written guarantee that spells out exactly what’s covered and for how long. If a covered repair fails during the guarantee period, we return at no charge, no arguing, no fine print. That’s the 365-Day Done Right Promise, and it’s the same standard that backs the Kingswell Guarantee across every independently owned location. Our technicians are background-checked and uniformed, so you know who’s walking into your home. We repair with materials from chimney-trade suppliers like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, never whatever happened to be rolling around in the van. You’ll never be told you need a liner or a rebuild on someone’s say-so. You’ll see the camera footage yourself and make the call with real information. If you’ve been putting off a sweep or you have questions about a repair, call (315) 644-2982. A live person answers, every time.
Written by Nathan Corliss, Owner at Ashby Chimney New York, serving New York City since 2002.